Tutorials – How To’s

How to Withdraw your Winnings

To comply with online gaming regulations, we are required to verify the identity and age of our customers to ensure no underage gaming can occur. Therefore, our Service Team will ask you for an ID document at your first withdrawal request.

Our highly-restrictive access control system is protecting your documents from unauthorized access. Only employees working on your document verification will have access to the data.

1) First, login with you username and password. You can find the login area on the top right corner of the website.

2) Select the option 'Account' from the top navigation and chose the menu item 'Withdrawal'!

3) Now, select your preferred payout option. Please find an overview of all available payment options here

Please note:
Each payment provider has its own terms regarding minimum/maximum payouts or transfer time. For a quick overview of available payout providers and the according terms, please click here.

The money transaction from your planetwin365 account to your e-Wallet is free – we don’t charge you for that. However, it could be that your payment provider will charge you a fee if you want to transfer your funds from your e-wallet back to your bank account, so please make sure to check the provider’s website and terms & conditions.

4) Enter the ID requested by the payment provider as well as the amount you wish to withdraw from your planetwin365 account. Then click on “OK”.

5) Review your withdrawal request once again and make corrections if needed. By clicking “OK” your request will be sent. In case your browser shows you an alert message, click on “Continue”.

6) If you see the confirmation message, it means that your withdrawal request has been received and will be processed shortly. It takes the payment providers in average 1 or 2 days until your money is credited to your e-wallet.re.