How to set up a new account
1. Click the button “Sign up” at the top right of the page.
2. Make sure you fill all the necessary fields in order to have all your details registered correctly. Please note: you will not be able to change the user data yourself for security reasons! You will need to contact our customer service if you need to update them in a later stage.
Your registration was successful! You can now proceed to step 2 and deposit money on your account or you can change some settings for your user account.
The “account” section of our website is your personal cockpit to control all settings related to your planetwin365 user account.
Log in and click on “account” in the main navigation. You’ll see an overview of the most important data such as your actual balance, the latest transactions and your personal messages.
Click on the “user data” section to see your registered personal details.
By clicking on the tab “password”, you can choose a new personal password for your planetwin365 user account. Please note, that the password must be between 8 and 20 characters and can only contain letters and numbers.
Under “settings” you can protect your account by setting a time of inactivity before the system automatically logs you out.
On the page "bet list" you can see the status of your open bets or you can browse old betslips by using the available filters.
Please check out this tutorial for more information on your bet list.
If you feel that you need a break from gambling then please visit the section “self-exclusion”.
Now, you have the choice to restrict yourself from logging in the planetwin365 website for a defined period of time (i.e. a 10 days break) or you have the option to exclude yourself for an undefined time, which means, forever.
You can choose to limit the amount of money you are willing and able to stake and/or lose.
Simply set a period, i.e. 7 days, and calculate for yourself the amount of money you are willing and able to spend for gambling entertainment within this timeframe.
Do not increase the maximum limit which you have decided for yourself later on! If you save your settings, our system will show you a notification as soon as you have reached your self-set limits. You won’t be able to spend or lose more money from that point on, until the new time period begins.
You can see in detail all transactions that have been made to and from your planetwin365 user account.
We inform you about new promotions or possible website downtimes by sending a direct message to your user account.
Use the filters, i.e. “Date received” to search your inbox. Click on “new message” in order to send a request to our customer service team who will be glad to help you!